Lavazza

Espresso Point


TROUBLESHOOTING - FAQ

Section reserved to owners or users of the Lavazza Espresso Point "Matinee" Model

  1. I just received the machine, plugged it in and filled it with water. When I insert a coffee cartridge and push a button, nothing happens.
  2. The machine's pump is very noisy and does not dispense any coffee when I push a button.
  3. The coffee does not seem hot enough.
  4. Water comes out of the steam spout when I press the "Steam" buttton.
  5. There is water in the tank, but the "No Water" light keeps blinking and the function buttons don't work.
  6. The "Power On" light blinks every now and then. Is there a problem?
  7. The machine is warm and ready and the tank is full, but after I insert a cartridge and push a button, nothing happens.
  8. Is there a way to change the "programmed" coffee dispensing buttons on the machine?
  9. For best results, should I plunge the steaming wand well inside the cold milk or keep it just under the surface?
  10. The steamer used to froth well , but now it seems very weak, or makes very little froth.
  11. I am using "half-n-half" for better foam, but am unhappy with the results.
  12. I have inserted a cartridge and steamed the milk. I push the "dispense" button for the espresso, but nothing happens.
  13. The coffee seems to taste funny or "stale" compared to a while ago.
  14. Sometimes, coffee "sprays" out of the dispensing nozzle at high pressure, and makes a mess! Is there a problem with the machine?
  15. The bottom drawer (where the spent cartridges are collected) is stuck.
  16. There are some spots on the outer body (fingerprints, coffee or milk stains) that I cannot remove with simple water and a soft cloth. Can I use a detergent without damaging the finish?
  17. What is the mechanical counter on the back panel of the machine for?
  18. What is the best way to preserve the coffee cartrdiges? How long are they good for?
  19. I am trying to steam milk, but water drips out of the coffee spout instead, and the milk does not froth. What's wrong?


I just received the machine, plugged it in and filled it with water. When I insert a coffee cartridge and push a button, nothing happens:

Before you can brew espresso for the first time, or every time you turn the machine off and then on again, you must wait a short time (usually 2 minutes or less) for the machine to warm up. The machine is ready to operate as soon as the green lights next to the dispensing buttons (on the right side of the panel) turn on. Therefore, do not operate (including inserting a cartridge) before the panel is completely lit up. If the machine is new or has not been in use for some time, you also need to PRIME the unit by following the instructions provided with your machine, or see the instructions below.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


The machine's pump is very noisy and does not dispense any coffee when I push a button:

It could be that there is an air bubble inside the water line, preventing the pump from dispensing water in the system. This may be caused by not priming the pump before your first use, but may also happen occasionally and if the machine has not been used for a while. To prime the pump, make sure your machine is warm and ready (all lights are on). Place a large cup or bowl under the steam wand and push the "Hot Water" button (the one with the image of a faucet) to start a stream of hot water through the wand. Be careful, as water will be very hot and spray out at high pressure. Let it run for about 10-15 seconds to get rid of any air inside the circuit, and then press the "Stop" (Red) button. The problem should now be solved.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


The coffee does not seem hot enough:

While occasionally a thermostat may fail (contact your authorized dealer to have it replaced), many times the problem with lukewarm coffee lies with the cup, not with the machine. This is true especially for espresso, which is a very short beverage and will quickly cool down if poured in a cold ceramic or porcelain cup. Therefore, make sure the cups you will be using are pre-warmed by either storing them upside down on the grilled top of your Espresso Point, or by quickly rinsing them under hot water just prior to using them. The warmer the cup, the better. If you are unsure, try brewing the espresso in a heat-proof paper cup. This kind of cup quickly absorbs heat and will not significantly affect the temperature of the coffee in it. An espresso should be consumed within a few seconds of preparation. Do not linger on it for too long, especially if you are used to adding sugar to it.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


Water comes out of the steam spout when I press the "Steam" buttton:

This is by design, and is necessary to clear any milk residues from inside the steam wand before frothing a new cup. The discharge of water should only last a few seconds however, and steam should quickly build up. From the moment you press the "Steam" button to the one steam has built up sufficiently, some 10-20 seconds may go by, so do not expect immediate steam when you start this function. To avoid water from discharging in your milk, start with the steam wand "closed" on top of the dispensing compartment grill (water will fall in the collecting drawer underneath) then, as steam builds up, pull the wand out and quickly plunge it in the milk.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


There is water in the tank, but the "No Water" light keeps blinking and the function buttons don't work.

Try reseating the tank in its base. Remove the top metal lid (unlock it with the key provided first) and remove the plastic tank lid. Lift the tank out of is position a few inches, then replace it making sure you apply enough pressure to seat it securely in place. Try this two or three times, or until the "No Water" light stops blinking. If it does not, the contacts may be dirty. Lift the tank out of its receptacle, and completely empty it. Under the tank you will see two plastic "feet". One is covered with two brass strips. Use a cloth to scrub such strips dry and remove any grease or particles on them. Check the plunger inside the tank and make sure it can freely move up and down according to the level of water in it. Refill the tank and firmly replace it in its receptacle, aligning the two plastic "feet" with the corresponding plugs on the floor of the receptacle. If the problem persists, call your dealer.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


The "Power On" light blinks every now and then. Is there a problem?

No. The "Power On" light does double duty as a diagnostic tool for temperature settings. therefore, whenever the machine needs to warm up or cool down (such as after making steam for cappuccino, which increases the temperature in the brewing chamber a few degrees), this light may blink for a couple of minutes. This is normal and will not affect in any way the performance of the unit, unless of course the light blinks continuously for over 15 minutes. In this case, please turn off the unit and call your dealer for service, as one of the thermostats will probably need to be replaced.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


The machine is warm and ready and the tank is full, but after I insert a cartridge and push a button, nothing happens:

The machine resets each time any function button is pressed. In other words, you will not be able to use the same cartridge twice by pressing a function button without inserting a fresh cartridge in. However, in rare instances the "reset" button may not detect when a new cartridge is inserted in the system. This could happen if you do not push the cartridge in far enough when you shut the feeding door. Simply try inserting a new cartridge in, and firmly press the door to push it all the way in (NEVER USE YOUR FINGERS TO PUSH THE CARTRIDGE IN). The machine should now work.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


Is there a way to change the "programmed" coffee dispensing buttons on the machine?

No. For maximum ease of use the three pre-programmmed buttons on the far right of the paanel will dispense respectively (from "Small Cup" to "Big Cup") 2, 4, and 6 ounces. You can override these settings at any time by pressing the "Stop" (red) button during "programmed" dispensing, or by using the Manual button (located under the "Faucet" button) to start dispensing and the "Stop" button to finish. With these options, you can brew a drink as short or as long as you want, although we do not recommend that you attempt to brew more than 6 ounces with a single coffee cartridge, as the result will taste bitter and weak.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


For best results, should I plunge the steaming wand well inside the cold milk or keep it just under the surface?

The steaming wand has a sleeve on it (which you can remove for cleaning purposes) that makes frothing extremely easy by allowing air to be injected in your milk along with the steam. Therefore, it is sufficient to keep the wand an inch or two under the surface of the milk (don't attempt to brew one gallon of milk at a time, though. This is beyond the scope of this machine). The froth will rise by itself as the milk gets warm. The top of the sleeve should always be clear out of the froth however. So it may be necessary to lift the wand out of the milk a little as the froth rises. Moving the wand just under the milk's surface will actually worsen your results by creating big bubbles which will quickly burst, leaving you with very little froth.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


The steamer used to froth well , but now it seems to take forever, or makes very little froth:

Whenever milk is involved, things can get messy and dirty fairly quickly, unless you take care to clean your steam wand regularly. Ideally, you would wipe the wand clean with a wet cloth after each cappuccino is made. If you "forget", and milk gets encrusted badly both on top and under the sleeve, proceed as follows. If you can, remove the jacket on the wand by gently grasping and pulling it out. This will considerably ease cleaning. If there are a lot of residues, you may not be able to pull the sleeve out. Do not force it or attempt to clean it with metal brushes, which can permanently damage both wand and sleeve. Instead, soak the wand and its sleeve (possibly overnight) in a tall cup full of hot water. Make sure that the water covers the entire surface of the wand. After a few hours, the residues will soften and it will be easy to remove them with a wet cloth. If there are residues stuck inside the tiny hole at the tip of the nozzle (you will have to remove the sleeve to see it), try disloging them with a very thin object (such as a small, straigthened paper clip). Do not force the object in the hole! You may permanently damage the nozzle. When clear, run some hot water through the wand (place a cup under the nozzle end press the "Hot Water" button) for 10-15 seconds to completely clear the residues. Repeat if necessary until the steam comes out plentiful from the wand.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


.I am using "half-n-half" for better foam, but am unhappy with the results:

Half and half contains too much milkfat to make a light and consistent froth. We recomment 1 or 2% skim milk or whole milk for best results. Nonfat will work almost as well, although the foam may be too "fluffy" for some tastes.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


I have inserted a cartridge and steamed the milk. I push the "dispense" button for the espresso, but nothing happens:

You should steam the milk first, THEN insert a cartridge and push the "Dispense" button. Remember that any time a function button (including "Steam") is depressed, the machine resets, and the cartridge already in the machine will become useless until you insert a new one. In order not to waste cartridges, make sure you insert them immediately before brewing.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


The coffee seems to taste funny or "stale" compared to a while ago:

Water in the tank should be replenished regularly (being careful not to overfill). Once a week, the tank should be emptied and refilled with fresh drinking water. Once a month, the tank should be thoroughly washed with soap to remove the natural deposits that water may leave on its inner surfaces. These deposits can, with time, end up in the dispensing system. They will not only "ruin" the flavor of the coffee, but may also, in the long run, clog the machine, requiring expensive repairs. Espresso Point has a built-in, inline softener to avoid these instances, but it is better to use bottled or softened water, rather than tap. The softener resins should be replaced by an authorized Lavazza dealer every year or two, contact them for an estimate.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


Sometimes, coffee "sprays" out of the dispensing nozzle at high pressure, and makes a mess! Is there a problem with the machine?

Not unless it happens regularly. If the machine is not in use for a day or two, sometimes coffee residues (or milk residues if a cup of frothed milk was placed under the coffee dispensing nozzle) may dry up inside the dispensing nozzle and form a "lid" that will burst under the pressure generated by the water when brewing. This may cause a temporary, highly pressurized "spray" of coffee that will splash outside of the cup. It happens very rarely, but it's happened to me before! Therefore, do not stand too close to the machine when you are brewing your first cup in the morning, just to be safe (and don't wear a white shirt... ;-) ).

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


The bottom drawer (where the spent cartridges are collected) is stuck:

The drawer has probably overfilled with cartridges. Part of the very limited maintenance of your Espresso Point should be to empty the refuse drawer daily (or more often if the usage is high) from spent cartridges. If the drawer is jammed, simple jiggle it while gently pulling it out. After a few attempts, the "cartridges" inside will settle and you should be able to completely remove it. Some cartridges may fall out, make sure you remove them before replacing the drawer in its receptacle.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


There are some spots on the outer body (fingerprints, coffee or milk stains) that I cannot remove with simple water and a soft cloth. Can I use a detergent without damaging the finish?

Non-abrasive detergents only may be used sparingly on the stainless steel body of Espresso Point. Always use a soft cloth. In our shop, we have found that "Formula 409" seems to work wonders on just about any stain, and turns the machine as good as new, with the obvious exception of scratches or dents.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


What is the mechanical counter on the back panel of the machine for?

It is used mainly for service calls, to shedule service intervals, and for you to check the inventory of your cartridges. The counter is non-resettable, and increases by one digit every time a cartridge is inserted in the machine. Do not attempt to tamper with it, as the machine will be disabled if you do. Like new cars, new Espresso Points may show a number anywhere from 7 to 50, as each unit is throughly tested, both in Italy and here by your dealer, before it is sent out to the customer. Some units easily reach 10,000 clicks without ever needing a service call, proof that these are indeed extremely durable machines.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


What is the best way to preserve the coffee cartrdiges? How long are they good for?

As long as they are kept inside their sealed packets and stored in a cool, dry place, the cartridges' shelf life should be of at least six months for the coffee (Aroma Point, Crema & Aroma, Aroma Club, Espresso Decaffeinato) and nearly two years for all other flavors (teas, consomme etc.). It is not necessary to refrigerate the cartridges, and they must never be frozen. If you are unsure of the expiration date, you should find it stamped on each packet or on the box, often along with the production date. Once opened and in contact with oxygen, the cartridge life is only of 1 or 2 days. Therefore, do not leave open packets around, and always use both cartridges from an open packet before opening a new one.

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


I am trying to steam milk, but water drips out of the coffee spout instead, and the milk does not froth. What's wrong?

Some hardened milk has probably clogged up the nozzle where steam is normally dispensed from. Since the steam cannot break through the milk deposits, it flows back inside the machine and exits through the coffee dispensing spout. You need to clean and clear the steaming wand. First, try blasting the milk residues by spraying hot water, rather than steam, from the wand (push the hot water button for a few seconds). If water still flows from the coffee spout rather than from the steam wand, follow the more thorough cleaning instructions described above

Copyright of Sovrana Trading Corporation, 1995-2003. Reproduction of this article prohibited without permission.


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